Refund Policy

Last updated: September 19, 2026

1. Overview

This Refund Policy explains when and how you can request a refund for paid Kept AI subscriptions. It supplements our Terms of Use.

2. First paid charge

You may request a full refund of the first paid charge on a self-serve plan (Starter, Pro, or Advanced) within fourteen (14) days of that charge. The 7-day trial is free; the 14-day window starts when the first paid invoice is charged after the trial, or immediately if you skip the trial.

3. Renewals

Renewal charges — monthly or annual — are not refundable. You may cancel future renewals at any time from the billing page. Access continues until the end of the period you already paid for.

4. Enterprise and custom work

Enterprise contracts and any one-time professional services follow the refund terms in the signed order form. If the order form is silent, those fees are not refundable once work or access has started.

5. How to request a refund

Email billing@keptai.com or support@keptai.com with:

• The email address on the account;
• The invoice number from the billing page or Stripe receipt;
• The reason for the request.

We will respond within two (2) business days.

6. Processing time

Approved refunds return to the original payment method. Processing typically takes 5–10 business days after approval, depending on your bank or card issuer.

7. Chargebacks

Please contact us before initiating a chargeback. Unjustified chargebacks may result in suspension of the account.

8. Statutory rights

Nothing in this Refund Policy affects any statutory rights you may have as a consumer under applicable law.

9. Contact